28December, 2017

Communication Guidelines That Create Better, Happier Clients [Webinar]

In this edition of Webinars for Busy Lawyers, Carol Schiro Greenwald will share the communication guidelines clients love – in 30 minutes or less.
Do you hear from your clients too often? Does it seem they expect you to communicate more often than you’d prefer, or can even manage? Failure to communicate is a leading source […]

19December, 2017

What Technology Do Lawyers Need for Better Client Service?

Find out what tools you can use to give your clients the right experience with technology in your law practice.
Your clients want expedience, but they don’t want complications – and they also want to work with a human. To help you find the right balance, our friends at Attorney at Work sourced expert input on […]

16November, 2017

Customer Experience: How Lawyers Can Transform Client Relationships [Webinar]

In this edition of Webinars for Busy Lawyers, our own Susan Letterman White filled in for Maggie T. Watkins to share what drives clients to new levels of loyalty to their lawyers – in 31 minutes.
Do your clients regularly jump at the chance to rate your services highly on every platform they can, and become […]

20October, 2017

Successful Strategic Networking for Lawyers

Whether you’re looking to collaborate or to get more clients, if you’re a lawyer you need to network strategically. Here’s how to do it.
Strategic networking is an outcome built on effective marketing and sales skills.

Successful rainmakers have planned and are prepared to speak about themselves and their law firms. They are skilled at listening […]

11October, 2017

How Lawyers Can Improve Client Communication for Results

Improving client communication improves every aspect of your law practice. Find out how to proactively manage client communication at each step throughout the client experience.
Sometimes lawyers communicate to be persuasive. Sometimes lawyers communicate to engage others in projects. Sometimes lawyers communicate to pass along and perhaps even translate important information.

Lawyers are always communicating with their […]

11August, 2017

How to Find the Right Marketing Strategy for Your Law Practice

Marketing and business development begins with an answer to the question: Who are you trying to attract as future clients? It begins with selecting your practice area and niche.

Your answer should infuse every choice you make about your marketing methods and content. Marketing methods include both active and passive means, using the array of […]

27July, 2017

5 Tips for Lawyers to Guide their Clients [Webinar]

In this edition of Webinars for Busy Lawyers, Charity Anastasio will help you improve your law practice by cultivating your clients’ understanding of your representation and work on their legal case – in 22 minutes.
Success for lawyers depends on clients in a number of ways. As your client masters their own situation, your law practice becomes more […]

20July, 2017

10 Microsoft Outlook Features Lawyers Should Use

If you’re one of the many lawyers relying on MS Outlook for email, calendaring, and maybe more – you need to utilize these features.
1. Schedule Emails by Delaying Delivery

While you may work 24/7 for your clients, do you really want them to think you are available at 3am on Saturday morning? I’d advise against it. Instead, […]

8June, 2017

How to Develop Client Relationships That Drive Referrals

Start with trust to drive word-of-mouth referrals for your law practice.
A client service focus leads to more-effective client acquisition and retention as it helps transform a potential client into an actual client, an anxious client into a cooperative client, and a difficult client into a brand advocate.

How is the customer experience focus different from what […]

17May, 2017

How to Use Feedback for a More Successful Law Practice [Webinar]

In this edition of Webinars for Busy Lawyers, Anna Rappaport will give you the tools to leverage feedback more effectively as a lawyer – in 32 minutes.
For all the noise in 2017, feedback is uniquely valuable both to give and receive.

This program will address how to both give and receive feedback in such a way […]