Heidi S. Alexander, Esq.
Heidi S. Alexander, Esq.Director
Heidi S. Alexander, Esq. advises lawyers in all aspects of practice management, provides guidance in implementing new law office technologies, and helps lawyers attain healthy and sustainable practices. Heidi frequently makes presentations to the legal community and contributes to publications on law practice management and technology. She is the author of Evernote as a Law Practice Tool, an American Bar Association (ABA) publication, a white belt in Legal Lean Sigma Project Management and Process Improvement, and the architect behind the ABA’s Women of Legal Technology initiative that celebrates and encourages women in legal technology.

Heidi serves on and leads a number of volunteer boards and committees, including serving as co-chair of the Women’s Bar Association’s Solo and Small Firm Section and co-chair of the Massachusetts Continuing Legal Education Practice Management Committee. She serves on the ABA’s TECHSHOW Planning Board, the Boston Bar Association’s Solo and Small Firm Committee, the Massachusetts Bar Association’s Sole Practitioner and Small Firm Committee, and the Lemberg Children’s Center Board of Directors. In 2017, Heidi was appointed to the Massachusetts Supreme Judicial Court’s Standing Advisory Committee on Professionalism.

Prior to joining LOMAP, Heidi owned and operated a web consulting business and solo law practice. Her consulting work focused on assisting solo and small law firms with Internet marketing and technology, and her legal work focused on nonprofit law and governance. She also taught nonprofit law and technology courses as an adjunct faculty member at a local community college. Before becoming an entrepreneur, Heidi practiced employment law at a small Boston-based law firm and clerked for a justice on the highest court of New Jersey. Her commitment to public service began straight from college when she worked for a nonprofit women’s business assistance center helping low income and minority women launch and grow their businesses.

Heidi is a native of Minnesota, a graduate of Amherst College, a graduate of Rutgers School of Law, where she was the editor-in-chief of the Rutgers Law Review, and is the proud mother of three amazing young children.

Susan Letterman White, JD, MS
Susan Letterman White, JD, MSLaw Practice Advisor
Susan Letterman White, JD, MS works with lawyers and law firms to improve leadership and management, organizational and team performance, and marketing and business development. She also is an adjunct professor at Northeastern University, where she teaches leadership, strategic change, and communication skills and the owner of LWC Online Professional Development.

Before joining LOMAP, Susan led Letterman White Consulting as its founder and Managing Partner for ten years and before that she practiced employment law for more than 20 years and was the Managing Partner of a law firm. She received a Master’s in Organization Development with Academic Distinction from American University, a JD from Loyola Law School, and a BA in Philosophy from Brandeis University.

Susan has designed and facilitated training and coaching programs for law firms, consulting firms, governmental agencies, universities, and chemical and pharmaceutical companies. She has received advance group facilitation training from NTL Institute, coaching training from Harvard Medical School, and is certified in the MBTI, Korn Ferry Leadership Architect, and Korn Ferry Voice 360ᴼ assessments. She uses her expertise to identify strategy problems and solutions and in facilitating group discussions among organizational stakeholders that have the power to cause a strategic change initiative to succeed or fail.

Susan regularly publishes and speaks nationally and internationally. Recent keynotes on organization development and change in the legal profession include NALP Foundation (Dallas, October 2015) and Operations Leaders in Legal Conference (London, November 2015). She is on the editorial board for Law Firm Partnership and Benefits Report an American Legal Media (ALM) publication. Past speaking engagements have been for the Massachusetts Bar Association, American Bar Association, Association of Legal Administrators, Pennsylvania Bar Association, and Legal Marketing Association. Susan is the chair of the Massachusetts Bar Law Practice Management Section, Vice-chair of the ABA Law Practice Division Lawyer Leadership and Management Committee, and Education Co-Chair of the Boston Bar Association’s Diversity and Inclusion Section. She is also a past council member of the American Bar Association’s Law Practice Division and chair of ABA Women Rainmakers.

Rachel Casper
Rachel CasperMarketing Director
Rachel directs marketing efforts for LOMAP, as well as LCL’s other services. She assists in the creation and curation of widely varied resources to help busy lawyers manage their best possible law practices and lifestyles. She strives to make the client services at LOMAP and LCL as easy and enjoyable as possible.

Rachel is certified in Advanced Social Media Strategy from Syracuse University’s Newhouse School in conjunction with Hootsuite. She is a member of the Association of Legal Administrators and is active in its Boston Chapter, primarily on its Programs Committee.

Prior to joining LOMAP in 2010, Rachel interned in the corporate legal department at the then-largest global employee owned corporation, Nypro Inc., over the course of seven years during her education, throughout which she pioneered applications of technology to in-house legal operations. Rachel attended UConn Law, where she received a CALI award for her performance in Secured Transactions, edited on the Connecticut Public Interest Law Journal, and quit in the middle of her third year. She graduated magna cum laude with a BA in Politics from Saint Anselm College. At Saint Anselm, she was inducted into Pi Sigma Alpha, the National Political Science Honor Society, as well as Pi Kappa Delta, the oldest national collegiate forensic organization. She was a two-year co-captain of the Saint Anselm debate team, receiving a variety of awards over her four years of competition in the National Forensic Association’s Lincoln-Douglas policy debate circuit. She received a High Pass distinction on her undergraduate thesis, which she wrote on the effects of patent law policy on research and development and later burned a copy of in the final meeting of the Politics Thesis Support Group, which she founded via the old school Facebook Groups of 2006.

Rachel loves being outside, especially with her spouse and kid on beaches and boats. She also loves robots and learning how they can help her.

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