Prior to joining LOMAP, Heidi owned and operated a web consulting business and solo law practice. Her work focused on assisting solo and small law firms with Internet marketing and technology. She also taught nonprofit law and technology courses as an adjunct faculty member at a local community college. Before becoming an entrepreneur, Heidi practiced employment law and litigation at a small Boston-based firm, clerked for a justice on the highest court of New Jersey, and worked for a nonprofit women’s business assistance center helping entrepreneurs launch and grow their businesses. Heidi is a native of Minnesota, a graduate of Amherst College, and a graduate of Rutgers School of Law, where she was the editor-in-chief of the Rutgers Law Review.
Before joining LOMAP, Susan led Letterman White Consulting as its founder and Managing Partner for ten years and before that she practiced employment law for more than 20 years and was the Managing Partner of a law firm. She received a Master’s in Organization Development with Academic Distinction from American University, a JD from Loyola Law School, and a BA in Philosophy from Brandeis University.
Susan has designed and facilitated training and coaching programs for law firms, consulting firms, governmental agencies, universities, and chemical and pharmaceutical companies. She has received advance group facilitation training from NTL Institute, coaching training from Harvard Medical School, and is certified in the MBTI, Korn Ferry Leadership Architect, and Korn Ferry Voice 360ᴼ assessments. She uses her expertise to identify strategy problems and solutions and in facilitating group discussions among organizational stakeholders that have the power to cause a strategic change initiative to succeed or fail.
Susan regularly publishes and speaks nationally and internationally. Recent keynotes on organization development and change in the legal profession include NALP Foundation (Dallas, October 2015) and Operations Leaders in Legal Conference (London, November 2015). She is on the editorial board for Law Firm Partnership and Benefits Report an American Legal Media (ALM) publication. Past speaking engagements have been for the Massachusetts Bar Association, American Bar Association, Association of Legal Administrators, Pennsylvania Bar Association, and Legal Marketing Association. Susan is the chair of the Massachusetts Bar Law Practice Management Section, Vice-chair of the ABA Law Practice Division Lawyer Leadership and Management Committee, and Education Co-Chair of the Boston Bar Association’s Diversity and Inclusion Section. She is also a past council member of the American Bar Association’s Law Practice Division and chair of ABA Women Rainmakers.
Rachel is an associate member of the Association of Legal Administrators and its Boston Chapter.